HelpDesk Mobile3.0 - App Store
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Official App Store Link
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Publisher Description
bigWebApps HelpDesk offers a web based help desk, asset management and time and billing solution to organizations who need a complete solution in managing their customer support.
Brought to you by popular demand, HelpDesk for iPhone now allows you to provide awesome customer support away from your desk while you are in the field. The iPhone application is an extension of the online version allowing you flexibility to create new tickets, assign time, and close out tickets all in real time. It s a little bit of support love in your pocket.
Features:
Access and respond to all of your open tickets
Create new tickets or close out existing issues
Reassign tickets to other technicians
Record support time and assign a task type
Review and pick up tickets listed in any of your unassigned queues
Requires iOS 8.2 or later. Compatible with iPhone, iPad, and iPod touch.
